Trưởng Nhóm Chăm Sóc Khách Hàng Vietjet Air

Monitor the real-time service dashboard and allocate manpower to ensure service performance. Handle operational tasks such as flight changes and ticket modifications. Coordinate workload, manage backlogs, and support daily operations. Handle escalated customer cases and resolve operational issues. Conduct QA activities and support new hire training when required.

College degree or above. At least 1 year of experience in a similar role. Good English communication skills. Strong problem-solving skills with a proactive attitude. Willing to work rotating shifts.

Career Path

Team-building events

Free Wi-Fi

Annual Leave

THR

Team Outing

Maternity Insurance

Training/Certification

Employee Award