Thực Tập Sinh Information Technology (IT) Support (Full-time)

1. Application Support Provide first-level support for business applications. Assist users in resolving application-related issues. Respond to support tickets and service requests within defined SLA. Escalate complex issues to senior Application Support staff or vendors when necessary. Track incidents and follow up until resolution. 2. ERP, POS and WMS Support Support daily operations of: ERP System POS System Warehouse Management System (WMS/Infolog) Assist store users, warehouse users, and head office staff with application-related requests. Verify transaction issues and system errors. Support testing after fixes or system changes. 3. User Training and Assistance Provide basic training and guidance to users. Create user guides and documentation. Help users understand business processes and application functions. Support onboarding activities for new employees. 4. Data Validation and Monitoring Monitor system interfaces and scheduled jobs. Verify data synchronization between systems. Assist in identifying and reporting data inconsistencies. Support data correction activities according to approved procedures. 5. Testing and Change Support Participating in User Acceptance Testing (UAT). Assist in validating application enhancements and bug fixes. Document testing results. Support deployment activities during application releases. 6. Documentation Maintain application support documentation. Update knowledge base articles. Document recurring issues and solutions. Keep processing documentation up to date. 7. Vendor Coordination Work with software vendors under the guidance of senior team members. Follow up on support tickets submitted to vendors. Assist in gathering

requirements:and issue details.

Education 4-year students in Information Technology/ Information Systems or related disciplines Fresh graduates are encouraged to apply.

Basic understanding of ERP, POS, Retail business operations are plus.

Required Basic SQL knowledge Microsoft Office (Excel, Word, PowerPoint) Basic troubleshooting skills Understanding of databases and software applications Strong willingness to learn Good communication skills Preferred ERP experience from university projects or internship Understanding of POS systems Basic knowledge of Microsoft SQL Server Exposure to reporting tools such as Power BI

Allowance: 3,000,000 VND per month. Internship Support: Provided with necessary data and official internship stamp. Company laptop provided Training & Mentorship: Structured 1-on-1 training with an experienced mentor. Career Opportunity : Potential to become a full-time employee after the internship. Work Environment: Professional, friendly, and international work atmosphere.