Thực Tập Sinh Application Support Full-time

1. Application Support Provide first-level support for business applications. Assist users in resolving application-related issues. Respond to support tickets and service requests within defined SLA. Escalate complex issues to senior Application Support staff or vendors when necessary. Track incidents and follow up until resolution. 2. ERP, POS and WMS Support Support daily operations of: ERP System, POS System, Warehouse Management System (WMS/Infolog) Assist store users, warehouse users, and head office staff with application-related requests. Verify transaction issues and system errors. Support testing after fixes or system changes. 3. User Training and Assistance Provide basic training and guidance to users. Create user guides and documentation. Help users understand business processes and application functions. Support onboarding activities for new employees. 4. Data Validation and Monitoring Monitor system interfaces and scheduled jobs. Verify data synchronization between systems. Assist in identifying and reporting data inconsistencies. Support data correction activities according to approved procedures. 5. Testing and Change Support Participate in User Acceptance Testing (UAT). Assist in validating application enhancements and bug fixes. Document testing results. Support deployment activities during application releases. 6. Documentation Maintain application support documentation. Update knowledge base articles. Document recurring issues and solutions. Keep process documentation up to date. 7. Vendor Coordination Work with software vendors under the guidance of senior team members. Follow up on support tickets submitted to vendors. Assist in gathering

requirements:and issue details.

Male, 4th-year students or graduates in Computer Science, Information Technology, Information Systems, or related majors ( Freshers are encouraged to apply).

Basic understanding of ERP, POS, Retail business operations, Database concepts, Software support processes and Business workflows.

Knowledge of retail operations is an advantage but not mandatory Able to communicate in English .

Knowing Chinese is a plus Strong willingness to learn

Internship allowance: VND 3,000,000/month. Opportunity to become a full-time employee upon successful completion of the 3-month internship. Comprehensive training in accounting operations and professional working processes. Opportunity to work in a dynamic, professional, and international environment. Modern equipment and tools provided to support your work effectively.