Technical Support ( Nightshift - English)

Reviews issues and contacts customers to understand issues.

Ensures customers stay informed as to the status/solution of their issue.

Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.

Resolves or escalates multiple and varied customer issues.

Documents technical work and research.

Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.

Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

Attends readiness training and non-technical training to ensure that they become proficient in support topics.

Product/Process Improvement Provides feedback to improve products to more senior engineers or technical advisors.

Identifies potential defects and escalates to more senior engineers to resolve.

Provides feedback on how to improve automated tools.

Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems

Education Bachelor’s in Computer Science, Engineering, or a related field Communication & Interpersonal Skills: Strong English proficiency (equivalent to IELTS 6.5+), with the ability to communicate confidently.

Outstanding customer service skills, emphasizing empathy, patience, and active listening.

Professional Attributes: Passion for technology and a desire to learn and grow within the IT industry.

Strong problem-solving and analytical skills.

Ability to work independently and as part of a team.

Adaptability and flexibility to work in a fast-paced environment Working shift: Shift Availability: Willing to work any assigned shift within 9:00 PM – 7:00 AM (8 working hours + 1 break hour), as arranged by management.

Working day: 5 shifts per week, and 2 flexible days off.

Willing to work during Tet and holidays assigned by the manager.

The department head will communicate any changes to the shift or schedule Location: 1st Floor, S4-01 Tower, The Sun Avenue Building, No.

28 Mai Chi Tho Street, An Phu Ward, Thu Duc City

Laptop Provided

Insurance

Career Path

Annual Leave