Technical Support (Night Shift)

Provide technical support and customer care to mostly owners of nail salons, restaurants, hair salons, garages, milk tea shops, and fast food establishments across the US and Canada.

Work on computers (offline, online, remote) and company equipment such as card terminals and POS systems.

Conducted product setup, training, and demonstrations and resolved incidents and issues related to the company’s equipment and services.

Working Hours: Shift 1: 08 PM – 04 AM Shift 2: 04 AM – 12 PM 5.5 days per week

Good English communication skills are a strong advantage. (English level IELTS 5.5 – 6.0 or equivalent) Clear and fluent voice with no regional characteristics, demonstrating confident communication skills.

Understanding networking, including setting up routers, modems, and reserved IPs.

Strong teamwork skills with a positive attitude, self-discipline, and proactive work approach.

Monthly KPI bonuses based on performance Monthly meal and fuel allowance Dynamic, friendly and professional working environment Opportunities for training, skill development and long-term career growth Having the opportunity to learn and apply AI tools to support your daily work Opportunities to collaborate with teams in both Vietnam and the USA Annual company trips, team-building activities and internal events Holiday bonuses and 13th-month salary according to company policy Full participation in social insurance, health insurance and unemployment insurance (BHXH, BHYT, BHTN) after probation in accordance with Labor Law Necessary equipment and job-related resources are provided