Technical Support Engineer (Flexible Shift, Open for Fresher)

YOU Will:

Review issues and contact customers to understand technical issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.

Resolves or escalates multiple and varied customer issues. Documents technical work and research.

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Advanced English proficiency (equivalent to IELTS 6.5 or higher).

Having at least 6 months of experience in Customer Service position

Outstanding customer service skills, emphasizing empathy, patience, and active listening.

Passion for technology and a desire to learn and grow within the IT industry.

Strong problem-solving and analytical skills.

Ability to work independently...

Chăm sóc sức khoẻ: Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.

Nghỉ phép có lương: 20 days leave (12 days of annual leave and 8 days of sick leave).

Máy tính xách tay: Laptop provided.

Hoạt động nhóm: Activities: Birthday party, Employee engagement activities.

Khác: Salary at 100% during the probationary period. 90% contribution of the gross salary to social insurance. An employee who works at night (10 PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food