Technical Sales Support Executive

Technical Training Support preparation & organization of technical training activities for distributors, dealers, electricians, partners & internal members.

Conduct product introduction & basic technical sharing sessions.

Support marketing team in electrician & student engagement activities, technical workshops & community content regarding ECM products.

Technical Support & Consultation Support S&M team in handling technical inquiries from customers & partners.

Provide basic technical consultation related to product applications, installation & troubleshooting.

Support onsite checking & field support activities when necessary.

Coordinate with factory & related teams for technical clarification when required.

Product Application & Documentation Study & update technical knowledge for existing & future product categories including: *Wiring Devices *IoT products/ Smart Home solutions MCCB /ACB /Switchgear products Support preparation of technical documents, application references & product information database.

Assist preparation activities before new product launching including technical materials & application study.

Warranty Receive, record & follow up product issues, technical complaints & warranty-related cases from customers and partners.

Coordinate with factories and related departments to investigate issues and provide proper corrective actions or warranty solutions.

Provide warranty results, technical feedback and after-sales support to ensure customer satisfaction and service quality.

5.

Anti-Counterfeit Activities Operation Support & coordinate with distributors in investigation & anti-counterfeit activities related to fake products in the market.

Verify & collect information related to counterfeit products for coordination with internal departments & related investigation activities.

Monitoring & reporting of counterfeit product cases when required.

Report to: Direct Manager

Degree in Electrical/Electronics, Automation, or related field.

Fresh graduates or up to 1-2 years’ experience; relevant internship/project is a plus.

Basic knowledge of electrical systems; willing to learn.

Good communication, teamwork, and problem-solving skills.

MS Office & English proficiency (communication - writing); AutoCAD is a plus.

Positive attitude; interested in smart home/electrical solutions; open to onsite support.

100% of salary in probation time. 13th salary, performance bonus. 24/24 insurance package, annual health check-up. Allowance: lunch - petrol - attendance, with Company working devices. Company tour, Year End Party, internal activities / training courses, …