TECHNICAL SALES SUPPORT EXECUTIVE

1. Technical Training - Support preparation & organization of technical training activities for distributors, dealers, electricians, partners & internal members.

Conduct product introduction & basic technical sharing sessions.

Support marketing team in electrician & student engagement activities, technical workshops & community content regarding ECM products. 2. Technical Support & Consultation - Support S&M team in handling technical inquiries from customers & partners.

Provide basic technical consultation related to product applications, installation & troubleshooting.

Support onsite checking & field support activities when necessary.

Coordinate with factory & related teams for technical clarification when required. 3. Product Application & Documentation - Study & update technical knowledge for existing & future product categories including: *Wiring Devices *IoT products/ Smart Home solutions/ MCCB / ACB / Switchgear products - Support preparation of technical documents, application references & product information database.

Assist preparation activities before new product launching including technical materials & application study. 4. Warranty - Receive, record & follow up product issues, technical complaints & warranty-related cases from customers and partners.

Coordinate with factories and related departments to investigate issues and provide proper corrective actions or warranty solutions.

Provide warranty results, technical feedback and after-sales support to ensure customer satisfaction and service quality. 5. Anti-Counterfeit Activities Operation - Support & coordinate with distributors in investigation & anti-counterfeit activities related to fake products in the market.

Verify & collect information related to counterfeit products for coordination with internal departments & related investigation activities.

Monitoring & reporting of counterfeit product cases when required. Report to: Direct Manager

Perform Bonus

Career Path

Free Uniform

Health Insurance

Work Insurance

Meal Allowance

Training/Certification

Wellness Facilities