Tech Support (IT Fresher - Nightshift- Offer up to 30M)

Reviews issues and contacts customers to understand issues.

Ensures customers stay informed as to the status/solution of their issue.

Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.

Resolves or escalates multiple and varied customer issues.

Documents technical work and research.

Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.

Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

Uses automated tools to deliver solutions for a wide range of issues.

Provides feedback on how to improve automated tools.

Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

Advanced English proficiency (equivalent to IELTS 6.5 or higher) Having a background or working experience in IT Strong analytical and decision-making abilities Proven track record of taking ownership of tasks and delivering results Effective communication skills to ensure clarity and alignment with stakeholders Customer service mindset Open to fresher Working hours: Willing to work any nightshift from 8PM- 9AM 9 hours/day (including a 1-hour break), 5 days/week with 2 non-fixed days off (assigned by the manager).

Includes holiday and Tet shifts as assigned, allowances provided per labor law Any shift or schedule changes will be notified by the department head

Insurance

Laptop Provided

Meal Allowance

Annual Leave

Career Path