Supervisor, Game Attendance (Based in Cam Ranh)

Operations Supervision Supervise daily venue operations and guest flow. Ensure all opening, operational, and closing procedures are completed. Monitor venue readiness and operational standards. Coordinate staff assignments and

responsibilities:. Ensure all SOPs are followed consistently. Guest Experience Deliver exceptional customer service. Welcome and assist guests throughout their journey. Handle guest inquiries and provide experience recommendations. Resolve guest concerns and complaints professionally. Ensure guests receive safety briefings and operational guidance. VR Experience Operations Oversee VR session preparation and execution. Ensure headsets and equipment are functioning properly. Monitor gameplay and guest safety during experiences. Support troubleshooting and escalate technical issues when necessary. Team Leadership Supervise Game Attendants and Casual Staff. Provide coaching and operational guidance. Support staff training and onboarding. Monitor staff performance and attendance. Conduct shift briefings and handovers. Safety & Compliance Ensure safety procedures are followed at all times. Conduct operational and safety inspections. Respond to incidents and emergencies appropriately. Complete incident reports and operational documentation. Inventory & Asset Control Monitor VR equipment, accessories, and consumables. Conduct daily equipment checks. Report damaged or missing assets. Assist with inventory counts and stock control. Reporting Complete daily operational reports. Record incidents, maintenance issues, and guest feedback. Support management with operational reporting

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Requirements:Essential Previous experience in customer service, hospitality, entertainment, gaming, attractions, or operations. Good communication and interpersonal skills. Fluent English communication skills. Tech-savvy with the ability to quickly learn and confidently operate digital systems, VR equipment, tablets, and related technologies. Able to work weekends, public holidays, and rotating shifts. Strong sense of responsibility and professionalism. Preferred Previous supervisory experience. Experience working in resorts, attractions, gaming centers, arcades, or entertainment venues. Interest in VR, gaming, or immersive technology. Additional language skills are an advantage (Russian, Korean, Chinese, etc.).

Meal Allowance

Team Outing

Flexible Hours

Health Insurance

Sick Leave

Sales Commission

Mentorship

Training/Certification

Annual Leave

Perform Bonus