Student Success Officer - Asia (Student Support)

Customer & Student Support Support a group of international students (around 30 - 40 students) regarding attendance, assignments, engagement, and communication in class.

Have 1-1 sessions with students by request or by seeing a requirement for support, ensuring that a summary of the session is documented on the Personal Wellbeing Plan (PWP) system.

Authorized students who cannot attend lessons and inform teachers accordingly.

Work with teachers to update the escalation cases and keep in contact with parents/ customers to provide information promptly.

Communicate with parents/custom ers regularly to ensure they are informed of any student issues.

Organize and participate in regular parent meetings and parent orientation sessions.

Distribute the end-of-term reports and half-term reports.

Ensure all phone calls/ text messages are answered promptly and professionally.

Re-directing phone calls or taking and passing on accurate messages for specific staff responsible for students' queries.

Update PWP with student notes with any escalations to parents/customers or from information provided by the parents/customers.

Hold induction sessions for new students.

Admin & Support task Translate student care documents (E-V, V-E) Assisting with the team in preparing survey and evaluation reports Assisting with other administrative tasks for the team Support online and offline events.

Duties & Compliance Work shift once a week during lesson time (11pm - 1 pm & 3 pm - 8pm) to support and update students' requests promptly (work from home with personal devices).

Update and share positive feedback and case studies with the Marketing team, and other relevant departments.

Be aware of, and comply with, policies and procedures relating to child protection, health and safety, confidentiality, and data protection, reporting all concerns to an appropriate person.

Ensure all communications are Data Protection compliant.

Escalate any safeguarding issues in a timely and confidential manner.

Ensure all company policies and procedures are adhered to.

Ensure maximum knowledge of subjects and course specifications.

Ensure that all company assets are protected.

Carry out any other tasks given to ensure that high standards are maintained.

Providing support to other colleagues to ensure that all priorities are met.

1y+ of experience in related field is a plus. Excellent communication skills (oral and written). IELTS 6.0 or equivalent level is a plus. Proficient office skills (Word, Excel, Outlook, ...). Able to work tight deadlines and multi-task effectively. Ability to develop productive relationships with other teams around the network.

Gross Salary: 10 – 12 mil VND (agreement according to capacity). Internal Training (Technical & Functional). 12 days annual leave; after working for 3 years, get an extra day of leave. Paid sick leaves. Salary reviews every year. Annual health check.