Student Success Officer - Asia (Academic)

1.

Responsibilities:Customer & Student Support Support a group of Asian students (around 25 – 40 students) regarding attendance, assignments, engagement, and communication in class. Have 1-1 sessions with students by request or by seeing a requirement for support, ensuring that a summary of the session is documented on the Personal Wellbeing Plan (PWP) system. Authorized students who cannot attend lessons and inform teachers accordingly. Work with teachers to update the escalation cases and keep in contact with parents/ customers to provide information in a timely manner. Communicate with parents/customers on a regular basis to ensure they are informed of any student issues. Hold induction sessions for new students. Distribute the end-of-term reports and half-term reports. Ensure all phone calls/ text messages are answered promptly and professionally. Re-directing phone calls or taking and passing on accurate messages for specific staff responsible for students' queries. Update PWP with student notes with any escalations to parents/customers or from information provided by the parents/customers. Academic Monitor the Cambridge exam process at Nisai Global School (registration, exam fees, contact candidates, support on-site, etc.) Contact the Exam center with any relevant

requirements:Support students regarding the exam choices, process, and further

requirements:Support the Academic Coordinator in researching & updating the information about the Cambridge Exam (IGCSE; AS/ A Levels), doing the academic training for internal staff, and monitoring the school's scholarship programs Issuing Confirmation of Student, Transcript for students per request Responsible for the scholarship student groups in organizing and managing the program's progress. 2. Duties & Compliance Work shift once a week from 11am – 1pm & 3pm - 8pm, to support and update students' requests promptly (work from home with personal devices) Update and share positive feedback and case studies with the Marketing team, and other relevant departments. Be aware of, and comply with, policies and procedures relating to child protection, health and safety, confidentiality, and data protection, reporting all concerns to an appropriate person. Ensure all communications are Data Protection compliant. Escalate any safeguarding issues in a timely and confidential manner. Ensure all company policies and procedures are adhered to. Ensure maximum knowledge of subjects and course specifications. Ensure that all company assets are protected. Carry out any other tasks given to ensure that high standards are maintained. Providing support to other colleagues to ensure that all priorities are met.

Academic qualification Bachelor’s degree in English, Education, Business or a relevant field.

English IELTS 6.5 or higher (preferred).

Related experience 01-year proven experience in a similar position with a background from a customer services, academic support.

Prefer and have advantage if you have knowledge about oversea study consulting in US, UK, Canada or New Zealand (around 01 year of experience).

Prefer and have advantage if you have knowledge of Cambridge/Pearson IGCSE, AS/A Levels.

Skills & abilities Communication skills with customers (parents, students, partners, etc.).

Able to work under tight deadlines and multi-task effectively.

Ability to develop productive relationships with other teams around the network.

Ability to handle situations and problem-solving.

Excellent written and verbal communication skills in both Vietnamese and English.

Ability to organize data files in an organized and scientific way.

Computer literacy in MS office applications (Word, Excel, Power Point, Outlook).

Can-do attitude.

Gross Salary: 10.000.000 - 12.000.000 (agreement according to capacity).

13th-month salary.

Annual heath check.

S.I, 12 days leave per year, paid sick leaves.

Various activities for employees (Happy Hour, Training and Sharing, Year-end party,...).

Holiday bonus.

Working environment Fast-paced and multinational working environment.

Supportive and professional colleagues.

Young, enthusiastic, but responsible staff.