Specialist of Customer Service

_Support the design, development, and implementation of customer service processes and operating procedures for the new credit card business. _Handle customer inquiries and requests related to credit card products and services through various communication channels while ensuring high service quality. _Coordinate with internal departments and external partners to resolve customer issues and improve the overall customer...

_Bachelor’s degree in Economics, Finance, Banking, Business Administration, Accounting, or other related fields. _Minimum of 5–10 years of experience in Customer Service, Contact Center, or Customer Operations within the banking, consumer finance, or financial services industry. _Strong understanding of credit card products, customer service operations, and customer lifecycle management. _Hands-on experience managing or supervising customer service teams,...

Thưởng: A minimum of 13 months' salary, bonuses based on business results, special occasion bonuses, and holiday bonuses.

Chăm sóc sức khoẻ: Social insurance based on 100% salary. Full

benefits:according to the law, including Health Insurance (BHYT), Social Insurance (BHXH), and Unemployment Insurance (BHTN). Annual health check-ups, Premium health insurance program (Tokio Marine)

Nghỉ phép có lương: 100% salary during the 2-month probation period.