SOCIAL COMMUNITY MANAGER

COMMUNITY MANAGER 1. Strategic Planning & Community Development

Collaborate with Planning team to co-develop integrated proposals aligned with brand objectives and communication direction.

Build KOL/KOC & Community strategy that supports overall campaign concept and ensures effective Social Outreach. Lead the development of Social Outreach approach as a key value driver in proposals, ensuring KOL/KOC and community strategies are designed to spark engagement, amplify narratives, and create measurable buzz rather than purely deliverables.

Identify, evaluate and propose suitable influencers, communities, and platforms based on brand fit, audience relevance and budget efficiency.

Proactively connect with partners (KOLs, communities, suppliers) for quotation, negotiation and relationship building. 2. Campaign Execution & Performance Management

Lead and manage execution with KOL/KOC, community pages/groups to ensure clear briefing and consistent content quality.

Oversee campaign rollout to ensure delivery of committed KPIs within timeline and budget.

Monitor content performance, optimize in real-time, and ensure alignment with brand tone & communication objectives.

Manage brand’s social channels: content scheduling, community engagement (comment/inbox), and activation activities (minigames, contests, etc.).

Handle contracts, documentation, and coordination with influencers, communities, and suppliers.

Prepare performance reports, derive insights, and recommend next steps for brand growth post-campaign.

Work closely with internal teams and external stakeholders to ensure seamless execution. 3. Team Coaching & Quality Control

Guide and coach team members in execution, mindset, and community management best practices.

Review and ensure quality control across team outputs (plans, reports, content, operations).

Build processes, templates, and protocols to improve team efficiency and consistency.

Act as the escalation point: proactively handle issues, provide solutions, and communicate clearly with stakeholders.

Foster a proactive, ownership-driven working style within the team. REQUIREMENT

Minimum 5 years of experience in digital marketing, advertising, or client services. Have at least 2-3 years of working experience in the related position.

Experience working with KOLs/ influencers/ communities/ booking suppliers.

Deeply understanding of the Tiktok platform. Have experience operating Livestream or working with KOL, and KOC on TikTok.

Knowing and following many influencers in many fields on social channels such as Facebook, Instagram, Youtube, TikTok,... is a plus.

Ability to work independently and adapt to change quickly. Careful, enthusiastic, responsible, hard-working, quick action.

Minimum 5 years of experience in digital marketing, advertising, or client services. Have at least 2-3 years of working experience in the related position.

Experience working with KOLs/ influencers/ communities/ booking suppliers.

Deeply understanding of the Tiktok platform. Have experience operating Livestream or working with KOL, and KOC on TikTok.

Knowing and following many influencers in many fields on social channels such as Facebook, Instagram, Youtube, TikTok,... is a plus.

Ability to work independently and adapt to change quickly. Careful, enthusiastic, responsible, hard-working, quick action.

Annual Leave

Career Path

Laptop Provided

Team-building events

Insurance