Service Quality Analyst

Role Purpose: Apply analytical expertise to ensure real-time response to potential service incidents Provide reporting services for key operational performance indicators to identify opportunities to improve service quality and drive down costs Production of quality performance reporting on a scheduled or ad-hoc basis, and ongoing support for the users of the information Main Tasks: Interpret and analyse the measurement, monitoring and action of performance and productivity measures to ensure network operations KPI’s are met Keep track of actions that are taken to address and identify problem areas and monitor performance for improvement Contribute and participate in field review projects/programs as requested or required Create user documentation for performance reporting and communication to user community Conduct user acceptance testing and implementation support of changes to the reporting systems to ensure quality of the measurement and reporting is maintained Investigate the accuracy of performance measurement or reporting, keeping stakeholders appraised of status and raising notifications where necessary Use existing tools and methodology to conduct in-depth analysis to identify issues, problems and opportunities Prepare regular performance reporting (specific or regular) in line with the daily/weekly/monthly reporting schedule

Bachelor degree 3 years of distribution/transportation experience Fluent in English (written and spoken) Commitment to Excel, SQL

Strong career support & lots of opportunities in an international environment.

Training: both online and offline with Global DPDHL Standards.

Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.

Working together based on DPDHL values of “Respect and Results” Multifarious engagement activities under “Best Day Everyday” – our Health & Well-being program.

Sports/Hobby Clubs.