Service Engineer (Mức Lương 12-18 Triệu/Tháng)

1. Technical Service & Support

Install, commission, and hand over machines and technologies at customer sites

Perform warranty services, preventive maintenance, and repairs when required

Diagnose technical issues, identify root causes, and provide effective solutions

Monitor and ensure all issues are resolved within committed timelines 2. Customer Support & Relationship

Receive and clarify customer

and issues

Provide appropriate technical solutions to enhance customer satisfaction

Build and maintain long-term relationships with customers

Collaborate with the Service Manager to ensure service quality 3. Reporting & System

Report service results and equipment status after each service visit

Update and maintain accurate information in ERP/CRM systems

Collect market insights, customer needs, and competitor information 4. Sales Support (Plus)

Recommend suitable products/services to the Sales team

Support technical sales activities when required

Achieve individual/team service targets B. JOB

REQUIREMENTS: Experience & Technical Skills

Bachelor’s or College degree in Mechanical Engineering, Electrical/Electronics, Automation, or related fields

Experience: o Minimum 1 year (Junior level), or o Minimum 5 years (Senior level) in technical service

Hands-on experience in operating and repairing precision machinery, automation equipment, or technical software, including: o Casting, plating technologies o Laser, prototyping o Chemical analysis equipment Technical Capability

Ability to install and integrate machines into production lines or factory systems

Knowledge of both hardware and software (IT/Automation) is a plus

Experience in remote technical support (online service, training, webinars) is preferred Soft Skills

Strong analytical and problem-solving skills

Good communication and customer handling skills

Ability to multitask and manage time effectively

Proactive, responsible, and result-oriented System & Language

Familiarity with ERP/CRM systems is an advantage

Good communication in English; knowledge of Korean, Japanese, or Chinese is a plus C. JOB

Competitive compensation: Attractive salary, 6-month performance evaluation, clear career advancement opportunities; 13th-month salary, holiday & performance-based bonuses (based on company results and individual achievements).

Full insurance coverage: Social, Health & Unemployment Insurance in accordance with labor law (contribution based on 70–80% of total salary).

Career development & learning: Exposure to senior leaders and industry networks; opportunities to participate in digital transformation and ERP projects; continuous training and skill development programs.

Positive culture: Young, dynamic, professional working environment with supportive managers and Board of Directors.

Company activities: Annual company trips, team building, volunteering programs, internal events and Year-End Party. D. GENERAL INFORMATION:

Working hours: Monday to Friday (from 8:00 AM to 5:30 PM) and Saturday morning (from 8:00 AM to 12:00 PM)

Company address: o 4th Floor, HUTECH Building, D1 Street, High-Tech Park, Long Thanh My Ward, District 9, Ho Chi Minh City o 87 Nghia Thuc Street, Ward 5, District 5, Ho Chi Minh City