Service Category Manager

Develop and execute the category strategy, business plan, and growth roadmap; Manage category performance, including bookings, revenue, customer experience, service quality, and operational efficiency; Develop and improve service offerings, pricing, processes, and operating standards; Build and manage a reliable network of service partners; Monitor customer demand, partner capacity, market trends, and competitor activities; Collaborate with Product, Marketing, Operations, Customer Service, and other functions to improve the end-to-end service journey; Identify new service opportunities, customer segments, partnerships, and market expansion initiatives; Manage and develop the category team based on business needs; Perform other tasks and

responsibilities:as assigned by the Board of Directors.

5+ years of experience in business operations, category management, service development, marketplace, or related industries; Experience in team leadership and cross-functional project management; Strong commercial, analytical, and problem-solving skills; Customer-centric mindset with the ability to balance business growth, operational quality, and service experience; Experience working with service partners, suppliers, or distributed workforces is preferred; Comfortable working in a fast-paced and evolving environment; Have a personal laptop; Language: English.

Office Location: Tran Nao - An Khanh - Thu Duc - Ho Chi Minh City Working time: Mon - Fri | 9AM - 6PM

Career Path

Perform Bonus

Health Insurance