Senior Operation Executive

Số lượng tuyển: 1 người

1. Clinic Operations Coordinate daily clinic operations to ensure efficient workflows and smooth execution according to plan. Monitor appointment schedules, booking status, and support manpower allocation based on customer volume. Collaborate with doctors, nurses, receptionists, coordinators, and X-ray departments to ensure seamless service delivery. Support the handling of operational issues and customer feedback during daily operations. Monitor service quality and propose improvements to operational processes. Support the implementation of corporate health check-up programs and ensure operations are carried out on schedule. Ensure compliance with internal regulations, service standards, and clinic operational procedures. Prepare periodic operational reports as required by management. Investigate the causes of complaints and provide explanations and corrective solutions. 2. Team Coordination Support the guidance and training of new employees on operational procedures. Monitor team performance and report to direct management. Support task assignment and manpower coordination when necessary. Collaborate with other departments to ensure work is handled quickly and efficiently. 3. Other

Responsibilities:Proactively propose solutions to improve operational efficiency and customer experience. Support management in process improvement projects and internal operational activities. Perform other duties as assigned by supervisors 4. Perform other tasks as assigned by the direct manager.

College or Bachelor's degree.

Minimum 1-3 years of experience in clinic operations, hospital operations, or customer service.

Experience in coordinating corporate health check-up programs is preferred.

Strong organizational, coordination, and problem-solving skills.

Ability to work under pressure in a fast-paced and multitasking environment.

Good communication and teamwork skills.

Responsible, proactive, and detail-oriented at work.

Proficiency in English and/or Japanese is an advantage.

Proficient in Microsoft Office and basic reporting skills.

Competitive salary, negotiable based on

qualifications:and experience. Performance-based bonus aligned with company results and individual performance. Allowances for lunch, transportation. Performance review conducted 4 times per year; promotion considered twice per year based on individual capability and DYM's strategy at each stage. Annual company activities such as company trips, year-end parties, etc. Full-salary social insurance contribution; 24/7 accident insurance. 12 annual leave days per year; additional 3 menstrual leave days for female employees. Annual health check-ups and flu vaccination. Preferential pricing program for DYM services for employees and their family members. Địa điểm làm việc Hà Nội: Tầng hầm B1, toà Epic Tower, Ngõ 19 Duy Tân, Phường Cầu Giấy (quận Cầu Giấy cũ) Thời gian làm việc Thứ 2 - Thứ 7 (từ 08:00 đến 17:00) 44h/ tuần