Senior Analyst, Customer Contact Center (Call Center)

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go. JOB DESCRIPTION We are looking for a detail-oriented and dedicated individual to join our Contact Center team as...

EXPERIENCE

University or College Degree

Preferably 2-3 years of experience in customer service, call center, or insurance industry.

Knowledge of customer service principles and practices, Customer service orientation.

Proficiency in using digital tools, CRM systems, and call center equipment.

Effective communication skills, both written and verbal. PROFESSIONAL / TRADE QUALIFICATION/ SKILLS

Ability to adapt to changes in workload, schedules,...

Thưởng: 13th month salary

Chăm sóc sức khoẻ: Health care plan

Khác: Hybrid working model