Senior Air Customer Service Executive

Handle daily customer service activities within the assigned customer cluster, including compliance with Standard Operating Procedures (SOPs), shipment reporting, system operations, and customer-specific

requirements:.

Understand shipment process flows and operating systems, identify issues, take corrective actions, and continuously improve operational efficiency.

Coordinate closely with terminal handling teams, nominated agents, and local service providers to ensure smooth...

1.

Minimum 2 years of experience in Air Customer Service role within the freight forwarding industry.

2.

Fluent in English; Chinese proficiency is an advantage 3.

Strong written and verbal communication skills.

4.

Ability to adapt to changes and perform effectively in a fast-paced environment.

5.

Reliable and dependable with a strong sense of responsibility.

6.

Accurate, organized, and...

Thưởng: 13th month Salary, Bonus

Chăm sóc sức khoẻ: Full paid for Social Insurance, Health Insurance

Hoạt động nhóm: Team activities, company outing trip