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Main Tasks & Key
Responsibilities:- Lead and manage the Customer Service and documents team to ensure excellent service delivery and customer satisfaction.
Oversee the end-to-end Ocean Export customer service process, including booking coordination, shipping instructions, documentation, shipment tracking, and issue resolution.
Act as the primary escalation point for customers, overseas agents, shipping lines, and...
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Yêu cầu
Bachelor's Degree in Logistics, Supply Chain Management, International Business, or a related field.
Minimum 5 years of experience in Sea Export leader and experience handling USA business.
Strong knowledge of Ocean Freight operations, FCL/LCL, shipping documentation, Incoterms, and international freight forwarding.
Proven experience in leading and developing customer service teams.
Strong customer service...
Quyền lợi
Thưởng: Competitive salary and bonus: 13th month salary, KPI bonus if business goals are achieved and job description
Chăm sóc sức khoẻ: Social insurance, health insurance, unemployment insurance according to Labor Laws
Đào tạo: Local and abroad training programs, The opportunity to work in a professional environment in a work
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