Sales Operations Executive

Customer & Sales Support

Serve as the primary operational contact for customers within the assigned region.

Respond promptly to enquiries regarding products, pricing, lead times, stock availability, and order status.

Prepare quotations, product information, and commercial documentation.

Coordinate sample requests and follow up on customer

.

Deliver a professional and responsive customer experience throughout the order lifecycle. ________________________________________ Sales Order Management

Process sales orders accurately and maintain up-to-date customer records.

Review purchase orders and coordinate any required revisions with customers.

Monitor order progress from confirmation through shipment.

Ensure documentation is complete, accurate, and aligned with internal processes.

Support the ongoing development of more efficient order management workflows. Inventory & Order Fulfillment

Monitor inventory availability for the assigned region.

Coordinate stock allocation and replenishment with internal teams.

Work closely with Merchandising, Warehouse, and Logistics to ensure timely order fulfillment.

Track production schedules and shipment milestones against customer commitments.

Communicate delays, shortages, or shipment updates proactively.

Monitor backorders and support timely resolution. Cross-Functional Coordination

Coordinate daily with Merchandising, Logistics, Finance, Marketing, and Product Development to ensure smooth order execution.

Escalate operational risks or customer issues when appropriate.

Ensure customer

requirements:are communicated clearly across internal teams.

Identify opportunities to improve communication and operational efficiency across departments. Process Improvement & Operations Development

Contribute to building and refining sales operations processes as the business grows.

Help document workflows, operational guidelines, and best practices.

Identify recurring issues and recommend practical improvements.

Support future implementation of business systems and digital tools as operational needs evolve.

Embrace new ways of working and contribute ideas that improve efficiency, accuracy, and customer experience. Reporting & Administration

Maintain accurate customer, order, and inventory data.

Update operational reports and dashboards.

Monitor open orders, shipment status, and inventory availability.

Support weekly and monthly sales reporting.

Ensure high standards of data accuracy across operational records.

Requirements:Required

2+ years of experience in Sales Operations, Sales Administration, Order Management, Customer Service, or B2B Sales Support.

Strong organisational skills with excellent attention to detail.

Business-level English, both written and spoken.

Advanced Microsoft Excel skills, including Pivot Tables, lookup functions, and data management.

Comfortable learning new systems and digital tools.

Able to manage multiple priorities while working across international teams. Preferred

Experience in furniture, manufacturing, export, or premium consumer products.

Familiarity with inventory management, international shipping processes, or Incoterms.

Experience supporting distributors, retailers, or dealer networks. Upskilling Opportunities Depending on business priorities, you will have opportunities to:

Help shape District Eight's sales operations as the business continues to scale.

Participate in the development and implementation of future CRM and ERP systems.

Build expertise in commercial reporting, inventory planning, and international trade operations.

Develop knowledge of furniture markets.

Contribute to establishing operational standards and best practices across international regions. Mindset

Hands-on. Takes initiative and is comfortable getting directly involved in day-to-day operations.

Builder's mindset. Enjoys creating structure, improving processes, and helping build scalable ways of working.

Proactive. Identifies issues early and looks for practical solutions before they become problems.

Ownership-oriented. Takes responsibility for delivering reliable operational support and following through on commitments.

Detail-oriented. Maintains a high standard of accuracy across orders, documentation, and operational data.

Collaborative. Works effectively across teams to achieve shared outcomes.

Adaptable. Thrives in a growing business where priorities and processes continue to evolve. Location: 19/45 Tran Dinh Xu, Cau Ong Lanh Ward, HCMC

Team-building events

Annual Leave

Meal Allowance

Free Meals

Career Path

Laptop Provided

Training/Certification

Insurance