Sales Coach/Sales Lead

Be responsible for the daily management, work allocation and performance evaluation of the pre-sales support team to ensure its efficient operation.

Guide and supervise team members in performing pre-sales support tasks, including customer consultation, sales opportunity discovery, product recommendation and assistance with online purchase.

Assist in formulating and optimizing pre-sales support processes and service standards to enhance customer satisfaction and sales conversion rates.

Regularly organize team training to improve members' capabilities in product knowledge, communication skills and service awareness.

Closely collaborate with sales, technical and other departments to facilitate the smooth conversion of customer sales inquiries and subsequent follow-ups.

Monitor teamwork data, conduct analysis and reporting, and propose improvement suggestions for implementation.

Maintain team morale in high-pressure environments and motivate members to achieve both individual and team performance goals

Requirements:

2–3 years of management experience in a Pre Sales Lead, or Sales Coaching, or Customer Service Lead role.

Fluent in English, with strong verbal and written communication skills.

Experience supporting or selling to English speaking markets.

Experience in the Tech industry or SaaS/online platforms is preferred.

Strong data sensitivity, with the ability to identify performance gaps through data analysis and implement effective improvement actions.

Excellent communication, coaching, and stakeholder management skills, with the ability to collaborate effectively across departments.

Proven ability to perform under pressure, stay composed in high volume or fast changing environments, and lead the team to consistently high levels of performance.

2–3 years of management experience in a Pre Sales Lead, or Sales Coaching, or Customer Service Lead role.

Fluent in English, with strong verbal and written communication skills.

Experience supporting or selling to English speaking markets.

Experience in the Tech industry or SaaS/online platforms is preferred.

Strong data sensitivity, with the ability to identify performance gaps through data analysis and implement effective improvement actions.

Excellent communication, coaching, and stakeholder management skills, with the ability to collaborate effectively across departments.

Proven ability to perform under pressure, stay composed in high volume or fast changing environments, and lead the team to consistently high levels of performance.

Insurance

Annual Leave

Career Path

Laptop Provided