SALES AND CUSTOMER SERVICE (training programs in the USA, Hong Kong...)

*** Probation: First 3 months based in Hai Phong HQ (factory) (formerly Hai Duong Province ) ; company provides commute, accommodation, and daily meals during this period.

1.

Product Knowledge & Market Insights Understand the company’s scented candle lines, including ingredients, characteristics, and unique selling points.

Research market trends, competitor products, and customer needs to deliver effectiveconsultation.

2.

Customer Relationship Management Manage and maintain relationships with existing customer databases.

Listen to customer feedback to improve both products and services.

Develop international clients through e-commerce platforms (Alibaba, Amazon, etc.), trade fairs, exhibitions, and other potential channels.

3.

Order Management Track, process, and coordinate with Production and Logistics teams to ensure timelyorder fulfillment.

Handle order-related issues such as changes, complaints, or warranty inquiries.

Manage customer data, prepare sales reports, and support market planning

Strong English communication skills, with the ability to support international clients professionally. (Additional languages such as Chinese, Japanese, Korean, Spanish, etc. are a plus.) Preference for candidates with customer service experience or those who have workedina similar industry.

Strong market awareness with the ability to analyze and capture trends accurately.

Proficient computer skills, especially office tools and work-supporting software.

Proactive, adaptable, and quick in problem-solving.

Capable of expanding business channels and identifying new industry resources effectively.  Detail-oriented, hardworking, and highly responsible

Competitive salary: USD 500–1,500/month + attractive commission (uncappedincome based on performance). Opportunities to attend professional tranning program in Shenzhen, Shanghai, Japan, etc. Travel allowances for business trips, participation in international trade shows and networking with global partners. Dynamic, youthful, and supportive working environment with abundant opportunities forpersonal growth. Clear career advancement pathway and salary review policy, especially in the export and global trading sector. Full company

benefits:and welfare policies