Sale Support Specialist

Review and triage incoming tickets daily to identify high-intent prospects; ensure first response within 2 hours for active leads Produce personalized screen-recorded demos (Loom or similar) tailored to each merchant’s industry and use case Execute follow-up sequences for prospects who have not yet converted Handle common objections around pricing, compatibility, and competitor comparisons using a defined playbook Document recurring objections and conversion patterns; report weekly to CS Lead.

Conduct video calls (Google Meet, Zoom) to demo the theme for prospective customers.

Must have: 1–2 years in customer support, presales, or a sales-adjacent role Working knowledge of Shopify — store admin, theme basics, merchant workflows Proficient written English; able to communicate clearly with international customers Comfortable recording and sending screen demos (Loom or similar) Organized and self-directed in managing a multi-thread ticket queue Nice to have: Experience with Shopify OS 2.0 themes Prior use of Crisp or any helpdesk tools.

Background in fashion, F&B, beauty, or other ecom verticals Basic understanding of conversion rate optimization Compensation Base: up to 18,000,000 VND/month Gross (commensurate with experience) reviewed after the first 2 months and every 6 months.

13th-month salary based on business performance.

Commission: performance-based, tied to presales convert rate Probation: 2 months at 85% base salary; full

Career Path

Yearly Bonus

Overtime Pay

THR

Perform Bonus

Sales Commission

Training/Certification

Work Insurance

Employee Award

Meal Allowance