RMA & Operation Support Intern (Return Material Authorization)

1.

RMA & Logistics Support · Track customer pickup schedules and coordinate with logistics partners to ensure timely item collection. · Assist in receiving, unboxing, inspecting, and logging returned devices (smartwatches and accessories) into the system. · Package and prepare processed or replacement devices for outbound shipping to service partners or end-customers according to standard guidelines.

2.

Customer Communication & Delivery Support · Follow up with customers to resolve inbound pickup issues (delays, incorrect addresses, or unreachable senders) and notify them when switching logistics providers. · Contact customers directly to discuss product replacement or model change options for warranty resolution. · Coordinate the resolution of undelivered E-Commerce orders affected by shipment delays, address errors, or failed contact attempts to arrange successful re-delivery 3.

Inventory Control · Perform monthly stock counts, reconcile physical items with tracking systems, and ensure products are properly organized and labeled

Education: · Education: Final-year student or recent graduate in Business Administration, Logistics, Supply Chain Management, or a related field Requirement : · Attributes: Detail-oriented, careful, and highly responsible regarding goods and data accuracy · Mindset: Proactive, hands-on, willing to learn, and able to thrive in a fast-paced environment · Strong communication and active listening skills; adaptable in handling phone/email inquiries · Good command of spoken and written English · Basic proficiency in MS Office (Excel, Word)

Monthly internship allowance + monthly parking support 100% salary during the probation period Full SHUI coverage after the probation period On-the-job training and hands-on experience Laptop provided Participation in internal engagement activities