Quality Assurance (Chinese Speaking)

YOU WILL:

Regularly review the backlog of agents to find out potential compliance issues/case handling issues/process issues, report to leadership team in a timely manner.

Make recovery call for risky cases to minimize high-risk cases to drive CSAT.

Monitor, evaluate and / or audit samples of inbound and/or outbound calls and other contact methods...

Proficient in Chinese (4 skills) (Advanced level)

Have at least 1-year experience in QA in BPO , Contact center industry.

Willing to work during Tet and holidays (with a salary up to four times the normal rate)

Customer service mindset

Chăm sóc sức khoẻ: Once a year

Nghỉ phép có lương: 20 days leave (12 days of annual leave and 8 days of sick leave)

Đào tạo: Training will be offered

Máy tính xách tay: Laptop provided.

Hoạt động nhóm: Activities: Birthday party, Employee engagement activities

Khác: Salary at 100% during the probationary period 90% contribution of the gross salary to social insurance Full working equipment will be provided Annual Health Checkup