Product Support Intern

During your 6-month journey, you will take ownership of 4 core pillars: Customer Support: Act as the face of HyperVerge for Enterprise Customers, handling technical and operational queries via email or telephone.

Ensure customer issues are responded to and resolved within agreed SLAs, keeping clients proactively updated throughout the process.

Issue Management: Serve as the customer’s advocate internally: perform initial diagnostics, document issues, and collaborate with internal teams to drive resolution within committed timelines.

Track internal SLAs and escalate delays proactively according to internal escalation policies.

Product Understanding & Advocacy: Develop a deep technical understanding of HyperVerge’s AI products by troubleshooting, reproducing issues, and performing root-cause analysis.

Partner closely with Product Management and Software Engineering teams to advocate for customer needs and improve overall product quality.

Support Process Improvement: Continuously optimize support workflows by automating repetitive, mundane tasks.

Collaborate with the Product Team to build and maintain Issues Run Sheets and document troubleshooting steps to construct a robust internal Knowledge Base.

Educational Background: Graduated/ Final-year student with a background in IT, Computer Science, Software Engineering, or related technical disciplines.

Communication Skills: Excellent written and verbal communication skills in both English and Vietnamese (essential for working in a global team and liaising with enterprise clients).

Interpersonal Skills: Strong problem-solving mindset, customer-centric attitude, and effective teamwork abilities.

Mindset: Proactive, naturally curious, and eager to learn emerging AI & SaaS technologies.

Nice-to-Have: Familiarity with programming language.

Competitive Allowance: Internship stipend of ~$200/month. Career Acceleration: Full-time conversion opportunity after 6 months based on outstanding performance. Work Flexibility: Dynamic Hybrid model (only 3 days/week in office) with flexible hours focused on output and efficiency. Official Verification: Full support for university internship stamps, documentation, and formal performance evaluation. 1-on-1 Mentorship: Direct guidance and learning from experienced leaders in the B2B SaaS & AI industry. Global Culture: A flat, open, transparent, and merit-based working culture where your voice matters. Equal Full-Time Employee Perks: Enjoy

benefits:for Team Building, Team Bonding activities , and company events - the same experience as a full-time employee!