OTA Operations Executive

Manage and monitor OTA bookings from confirmation through to service completion across travel platforms. Verify booking details, customer information and service

requirements:to ensure accurate and timely processing. Coordinate with internal teams and local suppliers to ensure every service is delivered as promised. Send customers vouchers, meeting-point details, instructions and other essential information before the service. Support customers before, during and after their service, including handling OTA tickets, complaints and unexpected issues. Proactively monitor bookings, identify operational risks and resolve issues promptly. Maintain accurate booking records, collect customer feedback and contribute to improving operational processes. Take full ownership of assigned bookings and ensure a smooth, reliable customer experience.

Previous experience in travel operations; DMC experience is preferred.

Strong organizational and multitasking skills with excellent attention to detail.

Proactive, solution-oriented and able to work effectively under pressure.

Willing to work on weekends or public holidays when required.

Good command of English, particularly written communication.

Strong sense of responsibility, ownership and accountability.

Base Salary: 9,000,000 – 12,000,000 VND + commission/bonus. Total Package: Up to 15,000,000 – 25,000,000 VND/month, depending on performance. Dynamic, international and fast-paced working environment. Exposure to diverse and premium travel products and international customers. Clear career development pathway in travel operations and DMC management.