Operations & Admin Officer (Remote Full Time)

We are looking for a proactive and detail-oriented Operation s & Admin Officer to join our growing team. This hybrid role is perfect for someone who enjoys working with both people and processes — from handling daily bookings and supporting customers, to keeping our operations and admin tasks running smoothly. Key

Responsibilities:🎯 Operations & Customer Bookings Handle customer bookings for train and bus tickets via email, website, and social media channels Coordinate with suppliers and partners to secure ticket availability Issue e-tickets and confirmations accurately and on time Communicate schedule updates or service changes to customers Provide pre- and post-booking support in a friendly and professional manner 🧾 Administration & Sales Reports Record and reconcile daily transactions Prepare weekly and monthly sales reports (Excel or accounting software) Organize and maintain records, invoices, and booking confirmations Assist with internal documentation and compliance tracking Perform other tasks assigned by the manager as: Basic Marketing Support, Office & Internal Support, …

· Must have a personal laptop for daily work · Willingness to work in shifts and on weekends (with scheduled rotation) · Basic knowledge of Excel and Google Workspace (Docs, Sheets, etc.) · Good communication in both Vietnamese and English · Prior experience in tourism, booking, or administrative roles is a plus · Self-motivated and proactive in managing tasks · Quick-thinking, flexible, and able to handle customer issues with care.

Salary &

Benefits:Salary : From 7,000,000 VND/month + performance-based bonuses (negotiable depending on experience and actual business performance) Training provided — including job knowledge and soft skills for those without experience Bonuses for birthdays, monthly/quarterly contributions (based on team/business results) Full public holidays and personal leave in accordance with Vietnamese labor laws Supportive, fun, and young working environment with regular team activities 🎉