Noc Analyst First Line German

Technical Tools Confidence: Familiarity with wireless monitoring platforms, AP/controller interfaces, WLAN packet analysis (e.g.

Wireshark), and ticketing systems.

Analytical & Diagnostic Skills: Ability to triage issues methodically under time constraints; skillful at identifying root causes for wireless-specific.

Clear Communication: Articulate incident details and status to non-technical stakeholders; escalate effectively when needed.

Customer‑Centric & Composed: Maintain calm and polite demeanor during outages; ensure updates follow SLAs and meet customer expectations.

Documentation Discipline: Diligent in recording event data, troubleshooting steps, and adhering to SOPs.

Team‑Oriented and Adaptive: Comfortable collaborating across teams in a shift-based environment; quick to learn and flexible.

Networking troubleshooting, including Wi-Fi Experience of working in a networking and support environment in a customer facing role Intermediate to Advanced data analysis skills utilizing MS Excel At least one year’s experience working in a Support Desk/1st line role Good technical aptitude to help with describing faults to technical experts Strong team player with good work ethics, excellent interpersonal and communication skills Highly organized self-starter with the ability to prioritize workload to deliver high quality results to demanding timelines