Nhân viên Vận hành phòng khám đa khoa

1. Clinic Operations: 40% - Coordinate daily clinic operations to ensure efficient workflows and smooth execution according to plan.

Monitor appointment schedules, booking status, and support manpower allocation based on customer volume.

Collaborate with doctors, nurses, receptionists, coordinators, and X-ray departments to ensure seamless service delivery.

Support the handling of operational issues and customer feedback during daily operations.

Monitor service quality and propose improvements to operational processes.

Support the implementation of corporate health check-up programs and ensure operations are carried out on schedule.

Ensure compliance with internal regulations, service standards, and clinic operational procedures.

Prepare periodic operational reports as required by management.

Investigate the causes of complaints and provide explanations and corrective solutions. 2. Team Coordination: 30% - Support the guidance and training of new employees on operational procedures.

Monitor team performance and report to direct management.

Support task assignment and manpower coordination when necessary.

Collaborate with other departments to ensure work is handled quickly and efficiently. 3. Other

Responsibilities: 20% - Proactively propose solutions to improve operational efficiency and customer experience.

Support management in process improvement projects and internal operational activities.

Perform other duties as assigned by supervisors. 4. Perform other tasks as assigned by the direct manager: 10% II.

College or Bachelor’s degree.

Minimum 1–3 years of experience in clinic operations, hospital operations, or customer service.

Experience in coordinating corporate health check-up programs is preferred.

Strong organizational, coordination, and problem-solving skills.

Ability to work under pressure in a fast-paced and multitasking environment.

Good communication and teamwork skills.

Responsible, proactive, and detail-oriented at work.

Proficiency in English and/or Japanese is an advantage.

Proficient in Microsoft Office and basic reporting skills III.

Career Path

Meal Allowance

Training/Certification

Work Insurance

Transport Money

Yearly Bonus