Nhân Viên Tổng Đài (Mức Lương 10-13 Triệu/Tháng)

Provide accurate and satisfactory answers to customer queries/ concerns via phone, email, webchat, Linkedin, Facebook…and other social media interactions within service level agreement.

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

Make follow-up calls to inform customers about further response or checking to make sure all their issues are successfully handled.

Follow communication “scripts” when handling different topics, understand and strive to meet or exceed call center metrics while providing excellent consistent customer service

Keep records of all conversations in the call center database in a comprehensible way

Complete all required training courses to expand knowledge and performance level

Support stores and other departments in matters related to Customer Services

Do survey via calling to better understand customer insight and behavior

Comply with the Company’s processes, procedures, regulations, and standards

Implement other tasks at line manager assigned B. JOB

College/University graduated with major related to Business Administration, Commercial, Foreign Trade, Marketing, or Information Technology, etc

Minimum 1 year experience in customer service/call center/ receptionist/secretary

English proficiency at 4 skills. Candidates with one of the following languages: Korean,

Japanese, Chinese at intermediate level does not required high level of English

Proficient in using Excels is preferred

Good situation handling, listening and communication skills

Good writing and communication skills, good tasks, and time management skills C. JOB

Continuous Learning and Developing Environment:

Opportunity to learn, create networks and relationships with senior candidates and leading organizations in the industry, participate in seminars, sharings...

Get a chance to use modern recruitment tools, participate in the company’s system building stage, digital transformation, ERP and continuous development opportunities

Participate in trend analysis, learn analytical thinking from leaders, get suggestions and quickly deploy innovative, high-value solutions

Participate in skills training courses, branding, etc according to the training program of the enterprise

Many opportunities for Promotion in Career, development in the field of training, human resource development and other areas in the HR department depending on passion and ability Culture and Colleagues:

Young, Dynamic and Friendly working environment

Professional working characteristic, high intensity, punctuality

Supportive manager and Board of Directors Salary and

Benefits:• Compatitive Salary

Fair, professional capacity assessment system, six – months’ s evaluation

Many opportunities in Career’s Promotion

Health Insurance, Social Insurance, Private Insurance,..

Join the Company on Birthdays, Team building, Volunteering, Company Trip, Year End Party, monthly internal activities, ...

13th month salary bonus and the company's remuneration and welfare policies D. GENERAL INFORMATION:

Working hours: Monday to Saturday (from 8:00 AM to 5:00 PM)

Company address: 87 Nghia Thuc Street, An Dong Ward, Ho Chi Minh City.