Nhân viên Customer Support Full-time

Support players/customers via email and support systems.

Identify, troubleshoot, and resolve customer issues promptly.

Manage and track support cases accurately.

Report complex issues to related teams or coordinate with internal teams to solve when needed.

Monitor recurring problems and report to Team Leads.

Create and improve response templates for common cases.

Collaborate with internal teams to enhance player experience.

Fresh graduates are welcome.

Diligent, eager to learn, and open to exploring new ideas and experiences Proficient in using social media platforms and applications Strong communication skills; flexible, quick-witted, and knowledgeable about games and gaming communities Passionate about mobile gaming, especially Casual and Idle games Fair to good command of English, including reading, comprehension, and writing.

Proficient in Microsoft Office tools; candidates with Canva, CapCut, or basic Photoshop skills are preferred Previous experience in Customer Support within the gaming industry or a strong passion for gaming is a plus.

Attractive salary package (to be discussed during the interview). Salary review twice a year. Tet bonus up to 03 months’ salary + Project bonus + Performance bonus + Holiday bonuses. 100% salary during the probation period, with a salary review after probation. Lunch allowance, daily tea break. 12 annual leave days per year. Periodic health check; health insurance package. 02 company trips per year, teambuilding activities,… Level

benefits: training fund.