Nhân viên chăm sóc khách hàng - English

WHAT YOU WILL BE DOING: Respond to complex inquiries, complaints, and requests from Korean-speaking customers Troubleshoot issues effectively and resolve them within defined SLAs Document case details accurately in CRM and follow up proactively Identify recurring issues and suggest process improvements Coordinate with internal teams (e.g., technical support, billing) to solve cross-functional cases WORK LOCATION: The District Tower, 159C De Tham, Cau Ong Lanh Ward, HCMC.

WORKING HOURS: 9AM – 6PM (Mon – Fri)

WORK LOCATION: The District Tower, 159C De Tham, Cau Ong Lanh Ward, HCMC.

WHAT WE ARE LOOKING FOR: 1–3 years of experience in a customer service or client support role Fluent in English (native or near-native level) Proficient in other languages is a plus Strong problem-solving and conflict resolution skills Ability to multitask and work in a fast-paced, structured environment Familiar with handling KPIs such as CSAT, FRT, and resolution time System/Tool Knowledge: Proficient in: CRM systems: Salesforce Service Cloud, Zendesk, or Freshdesk Live chat, ticketing, and voice systems (e.g., Talkdesk, Aircall) Knowledge base or self-service tools Reporting dashboards (e.g., Google Looker Studio, basic Excel analytics)

WHAT WE OFFER: We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing

benefits:as below: A competitive monthly salary based on your ability 13th month Tet bonus & bi-annual performance bonus 12 Annual leaves + 2 Sick leaves Annual salary review Attractive employee awards Social insurance and healthcare insurance upon Vietnam Labor Code PTI insurance package, and annual health check An English-speaking environment An open culture that spurs creativity, innovation, and inclusivity A variety of training courses for your career development Diverse activities to foster relationships, including company trips, year-end party, employees‘ birthdays An open-space office, a cafeteria, and a range of modern equipment Other allowances from referrals and special occasions (weddings, seniority, and new-born baby)