Tổng quan công việc
Handle customer inquiries via calls, email, chat, and messaging channels.
Resolve customer issues, provide accurate information, and ensure a positive service experience.
Escalate urgent or complex cases to the relevant teams when necessary.
Stay updated on products, processes, and customer service guidelines to deliver effective support
Kỹ năng chính
CRMcustomer relationship managementcustomer service
Quyền lợi
THR
Perform Bonus
Training/Certification
Annual Leave
Career Path
Yearly Bonus
Sick Leave
Thông tin bổ sung
Tín hiệu vai trò
Chăm sóc khách hàng, Nhân sự