NEGOTIATOR – NHÂN VIÊN ĐÀM PHÁN - NIGHT SHIFT

Manage an assigned portfolio of client accounts and serve as the primary point of contact for all client communications.

Conduct consultations with Chinese-speaking clients (Mandarin) to assess their financial situation, explain the debt settlement program, and provide tailored guidance on the most suitable path forward.

Handle client inquiries and resolve issues end-to-end, consistently delivering an exceptional service experience.

Guide clients through the program lifecycle, including settlement progress updates, offer presentations, and payment schedule discussions.

Clearly communicate settlement proposals and assist clients in making well-informed decisions regarding their accounts.

Proactively monitor client activity - including deposits, settlement milestones, and risk indicators - to ensure clients remain on track with their program.

Identify and mitigate client attrition risk through timely follow-up and ongoing support.

Collect, review, and organize client documentation required to advance the settlement process.

Prepare and coordinate creditor negotiation documents, including obtaining client signatures on relevant agreements.

Verify enrolled debts by reviewing client information and supporting documentation to confirm eligibility and accuracy.

Communicate with banks and financial institutions to verify account information, confirm authorizations, and address account-related inquiries.

Accurately and promptly record all client interactions in the CRM system.

Ensure all communications meet compliance and quality standards.

Collaborate cross-functionally with internal teams to drive timely and effective issue resolution.

Take full ownership of client satisfaction, client retention, and overall account health.

Perform additional duties as assigned by management to support departmental and organizational goals.

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at a reasonable cost.

We are committed to delivering optimal solutions that help clients save time and resources while ensuring the highest operational efficiency.

With a customer-centric approach, Outsource Solutions continuously enhances the quality of our services to provide the best possible experience.

At the same time, we foster a professional, transparent, and equitable working environment where every employee is valued and given opportunities for growth.

If you are looking for a stable workplace with abundant learning and development opportunities, Outsource Solutions is the ideal choice to accompany you on your career journey.

CHINESE CLIENT RELATIONSHIP REPRESENTATIVE - NIGHT SHIFT WORKING HOUR: 21:00 - 06:00, 5 ngày/tuần.

1/ JOB