IT Helpdesk Specialist

AQUA is looking for a talented IT Helpdesk Specialist to join our IT team in HCMC.

This role is ideal for candidates who are passionate about IT support, problem-solving, and maintaining reliable technology systems in a professional and dynamic working environment within the Home Appliance and Consumer Electronics industry.

If you have experience in IT infrastructure, Office 365 administration, and technical support, AQUA offers an excellent opportunity to develop your career and grow alongside a leading global brand.

JOB DESCRIPTION As an IT Helpdesk Specialist, you will be responsible for supporting the company’s IT systems, business applications, network infrastructure, and end users to ensure smooth daily operations.

1.

IT Systems and Application Support Set up computers, network systems, and related equipment.

Troubleshoot and resolve hardware and software issues on users’ devices.

Provide general technical support across the organization.

Perform all other related tasks assigned by the Line Manager.

2.

Network Infrastructure and Equipment Management Install, maintain, and manage equipment such as computers, printers, cameras, and desk phones.

Manage IT assets, including installation, recovery, and transfer of equipment for employees.

Coordinate with relevant departments to conduct annual asset inventories.

Plan, propose upgrades, and perform maintenance of IT equipment.

Develop and improve network systems to enhance operational efficiency.

3.

End-User Training and Support Provide on-the-job training for new and existing employees on business applications and software tools.

Support end users in utilizing company systems effectively and efficiently.

1.

Educational Background: Bachelor’s degree in Information Technology or related fields.

2.

Working Experience: At least 1–2 years of experience in a similar position.

Knowledge of Domain Controller systems, including Active Directory, DNS, and DHCP.

Understanding of TCP/IP networking, including the configuration of routers, switches, and other network devices.

Experience supporting and managing Microsoft Office 365, including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint.

Experience in the Home Appliance or Consumer Electronics industry is preferred.

3.

Professional Skills: Proficiency in English and/or Chinese.

Strong technical expertise with the ability to troubleshoot and resolve IT issues effectively.

A learning mindset, proactive attitude, and adaptability to rapidly changing technologies.

Strong problem-solving skills with a systematic approach.

Excellent communication and interpersonal skills.

At AQUA, we are committed to creating a rewarding and supportive workplace where employees can thrive professionally and personally.

Competitive monthly salary and allowances.

Monthly and quarterly incentives, plus a 13th-month salary bonus.

Personal healthcare insurance.

Full contribution to compulsory insurance programs.

Annual performance reviews and salary adjustments.

Annual paid leave entitlement.

Access to online and offline training programs, including technical, professional, and soft-skill development courses.

Company-provided laptop and necessary working equipment.

Company trips, team-building activities, and employee engagement events.