IT Helpdesk Specialist

As an IT Helpdesk Specialist, you will be responsible for supporting the company’s IT systems, business applications, network infrastructure, and end users to ensure smooth daily operations.

IT Systems and Application Support Set up computers, network systems, and related equipment.

Troubleshoot and resolve hardware and software issues on users’ devices.

Provide general technical support across the organization.

Perform all other related tasks assigned by the Line Manager.

Network Infrastructure and Equipment Management Install, maintain, and manage equipment such as computers, printers, cameras, and desk phones.

Manage IT assets, including installation, recovery, and transfer of equipment for employees.

Coordinate with relevant departments to conduct annual asset inventories.

Plan, propose upgrades, and perform maintenance of IT equipment.

Develop and improve network systems to enhance operational efficiency.

End-User Training and Support Provide on-the-job training for new and existing employees on business applications and software tools.

Support end users in utilizing company systems effectively and efficiently.

Educational Background: Bachelor’s degree in Information Technology or related fields.

Working Experience: At least 1–2 years of experience in a similar position.

Knowledge of Domain Controller systems, including Active Directory, DNS, and DHCP.

Understanding of TCP/IP networking, including the configuration of routers, switches, and other network devices.

Experience supporting and managing Microsoft Office 365, including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint.

Experience in the Home Appliance or Consumer Electronics industry is preferred.

Professional Skills: Proficiency in English and/or Chinese.

Strong technical expertise with the ability to troubleshoot and resolve IT issues effectively.

A learning mindset, proactive attitude, and adaptability to rapidly changing technologies.

Strong problem-solving skills with a systematic approach.

Excellent communication and interpersonal skills.

Transport Money

Career Path

Meal Allowance

Perform Bonus

Near Public Transport

Health Insurance