IT Helpdesk Intern (Hanoi Office)

Duties and

Responsibilities:• Provide technical support to end-users via ticket, phone, email, or in-person.

Diagnose and resolve hardware and software issues.

Provide guidance on software usage to end-users.

Assist with the setup and configuration of computers and peripherals.

Follow established procedures for issue escalation.

Document support interactions, troubleshooting steps, and resolutions.

Assist with user onboarding and offboarding processes.

Ensure compliance with security...

Required

Qualifications:/skills

Education: A degree in Information Technology or a related field is preferred.

Technical Skills: Proficiency in Windows OS, and Basic knowledge of hardware and OSI model, network protocols

Soft Skills: Good interpersonal and communication skills. Desired competencies:

Initiative: Demonstrate a thirst to understand how your role fits in and seeks opportunities to contribute beyond own role.

Adaptability:...

Đào tạo:

Benefits:

Working in a young, professional and international environment.

Practical guidance and chance to get more knowledge and experience in Information Technology.

Opportunity to develop communication, problem solving and teamwork skills.

Máy tính xách tay:

Provided laptop

Xe đưa đón:

Monthly allowance & free parking fee during the internship period.