[HN] Trung Tâm Thương Mại LOTTE Tuyển Dụng Chuyên Viên Chăm Sóc Khách Hàng Full-time 2026

1.

Customer Support and Care Receive and collect customer complaints from shopping mall customers via phone, email, social media, etc.

Report issues and propose timely and appropriate solutions.

Coordinate with other departments to resolve customer issues.

Follow up and collect customer feedback after complaints have been addressed.

2.

Customer Service Monitoring and Improvement Monitor and manage service areas, including Cashier Counters, Customer Service Counter, Mother & Baby Room, VIP Avenue Customer Service Counter, and other service areas within LOTTE Department Store.

Conduct daily checks on appearance, uniform, and work performance of brand staff.

Provide guidance and request staff to make necessary adjustments in case of non-compliance.

Proactively contribute ideas and initiatives to improve customer service quality.

Prepare reports and carry out programs and activities as assigned by the Customer Service Counter Manager.

3.

Training and Management of Brand Staff Conduct mandatory training programs for new LOTTE employees and brand staff.

Update training materials; research and propose new training programs; compile, organize, and maintain training materials for employees.

Take responsibility for managing and reminding brand staff regarding service etiquette, standards, and relevant knowledge.

Bachelor’s degree in any major. Candidates with a background in Hospitality Management, Hotel Management, Service Management, Aviation, or related fields are preferred.

At least 1 year of experience in Customer Service or a related position. Candidates with experience in Retail, Customer Service, Hospitality, Aviation, Entertainment, or related industries are preferred.

Strong service mindset, customer-oriented approach, and high level of professional integrity.

Good communication skills in both Vietnamese and English.

Ability to handle customer requests and complaints effectively and work well under high pressure.

Strong analytical and problem-solving skills.

Attractive salary and fixed 13th-month salary; annual performance evaluation and salary review.

Clear and transparent career development path and performance evaluation system.

Standardized training system, including offline, online, and remote training, with training programs tailored to the needs and proposals of each department.

Insurance

benefits:, including Health Insurance, Social Insurance, and Unemployment Insurance, as well as PVI Insurance coverage for employees and their family members.

14–15 days of paid annual leave.

Shift meals at the company cafeteria, free motorbike parking, and taxi expense support for business travel.

Gifts for childbirth, birthday gifts, marriage allowance, and bereavement allowance.

Annual health check-up.

Long-service gifts for employees reaching milestones of 5, 10, and subsequent years of service.