Head of Mentor Academy (Teaching Center Lead)

About TeenCare TeenCare is building the Parenting AI for modern families — combining 1:1 mentoring for teens with AI-powered insights for parents.

We work with thousands of families weekly, helping teens become more confident, self-driven, and emotionally strong — while helping parents make better decisions.

We’re a fast-growing company in Southeast Asia, backed by global investors and trusted by parents across the region.

Our products are used by families every week, and we’re building toward a platform that can scale globally.

We’re looking for people who want to work on hard problems, take real ownership, and be held to a high bar.

The Role You will lead and scale the Mentor Academy — responsible for how mentors are hired, trained, and supported to deliver consistently high-quality sessions.

This role sits at the intersection of education, operations, and product quality.

What You’ll Do 1.

Build & Scale Mentor Supply Manage end-to-end mentor pipeline (sourcing → training → deployment) Ensure sufficient mentor capacity to support growth 2.

Run the Mentor Academy Design and deliver onboarding and continuous training programs Develop clear frameworks for how mentors run effective sessions 3.

Ensure Consistent Quality Monitor session quality using internal tools and feedback systems Work closely with QA and product teams to improve mentor performance 4.

Manage Mentor Performance Track mentor performance and engagement Coach, develop, and retain high-performing mentors 5.

Improve Learning Experience Continuously refine session quality and student experience Translate insights from mentor sessions into product and curriculum improvements What We’re Looking For 5+ years experience in education, training, coaching, or operations Experience building or managing training programs or service teams Strong execution skills — able to turn ideas into structured systems Comfortable working with data and performance metrics High ownership and accountability Nice to Have Experience in edtech, coaching, or youth development Experience managing large freelance or distributed teams Familiarity with AI tools or data-driven operations Why Join Us Competitive compensation package, up to VND 45M Work on a product used weekly by thousands of families Build a system from the ground up with real ownership High-impact role directly tied to company growth Fast-paced, high-performance environment How to Apply Send your CV and a short note on: “How would you ensure consistent quality across 1000+ mentors?”

Career Path

Perform Bonus

THR