HCM - Customer Experience Specialist

Bachelor’s degree in business / economics / finance / marketing Minimum 2 years of solid B2C and/or retail industry, customer experience-related fields Excellent project management skills, including demonstrated ability to think end-to-end, manage long-term projects and manage multiple projects simultaneously Strong analytical skills with the ability to interpret customer data and derive actionable insights.

Strong negotiation skills / ability to convince and influence teams Proven experience in customer experience management, with a strong record of improving customer experience metrics.

Result oriented, strong commitment to deliver expected outputs Ability to learn and highly adaptive Innovative thinking and a customer-centric mindset