Tổng quan công việc
Execute established processes and audit measures to support and meet customers’
requirements:at agreed level.
Execute and adhere to customer service
requirements:from LPs/FAPs to Bookings, Cargo movement, Data Transmission, Invoicing.
Problem Resolution – ensure issues are tackled immediately and escalate to Customer Service Team Lead / Supervisor when there is potential cost impact.
Streamline processes...
Kỹ năng chính
Yêu cầu
Upselling Local Accounts:
Generate new vendor logistics business and manage relationships with local factories/vendors.
Monitor pipeline opportunities and support ad-hoc pricing while offering suitable VLP product bundles to factories/customers.
Enhance the overall customer experience and support the Commercial/KAM value proposition.
Position APLL to engage with key stakeholders, influencers, and decision-makers within customer organizations.
Train the customer service team on...
Quyền lợi
Thưởng: Lunch allowance, 13th month salary, bonus, lucky money, etc.
Chăm sóc sức khoẻ: Extra insurance for yourself & direct dependents
Nghỉ phép có lương: 16 days of annual leave + 1 Personal Holiday
Đào tạo: Varied kinds of training, from functional technical - soft skills; Career Opportunities
Thông tin bổ sung
Kho vận, Xuất nhập khẩu
