Global Customer Support (Logistics System)

Receive and manage requests from global customers (US, Korea, Japan, Singapore, India, China, Turkey, etc.) via email, website, and phone calls.

Troubleshoot and resolve customers’ problems encountered when using the company's system in a timely manner.

Communicate effectively with customers across multiple regions.

Record all interactions and resolutions accurately to maintain up-to-date support...

o Must-have:

Good English communication (both written and verbal) - Familiar with MS Office (Word, Excel, Outlook) - Logical thinking and problem-solving skills - Willingness to work rotational shifts (including holidays) - Long-term commitment o Nice-to-have:

Experience in Customer Support, Service Desk, Logistics Operations, ERP Support, Finance/Accounting Operations is an advantage.

Have a good spirit of learning, attitude, and...

Thưởng:

Salary review every 6 months to 1 year based on work performance - 13th-month salary and bonus for holidays

Chăm sóc sức khoẻ:

Full social

benefits:in accordance with the company and the law of Vietnam - PVI healthcare insurance

Cơ hội du lịch:

Company trip 1 time/year