Full-time Customer Care Officer (Hanoi/ HCM)

How you’ll make an impact 🛎 Customer Support & Issue Resolution o Handle customer and partner inquiries, including emergency calls and urgent situations o Support complaint handling and resolution for clients and agents o Provide support for additional requests and urgent service needs during travel 🎯 Service Quality Management o Monitor service quality across different customer segments o Collaborate with Operations teams to resolve service-related issues o Collect and internally share customer feedback for service improvement 🧭 Concierge & VIP Services o Support concierge services for VIP and luxury clients o Assist with additional service arrangements and on-site service coordination

😊 What we’re looking for Fluency in both Korean and English (spoken and written) Available for shift work (5 days/week, including weekends; 8 hours/day between 07:00–22:00 KST) Strong service mindset with high attention to detail Proficiency in MS Office and understanding of travel-related systems Understanding of Korean travel trends and tourism information is a plus

🌺 What you’ll enjoy with us Work in a friendly working environment and good team building activities 18 days of annual leave and can be carried to the next year Parking fee support Personal health insurance and accident insurance Other

benefits:according to the festive seasons will be shared at the interview Flexible working style (hybrid) Participate in all online training programs of the whole EXO Group Priority pricing policies for family’s trips 13th month salary up to the business performance of each year.