Experienced Customer Support (từ 2 năm kinh nghiệm)

Assist customers throughout their journey from inquiry to post-purchase, including product guidance, troubleshooting, and issue resolution.

Provide timely and professional customer support via Freshchat, Freshdesk, and Crisp Chat, ensuring high customer satisfaction and adherence to SLA standards.

Encourage customer reviews and testimonials, handle feedback professionally, and identify qualified service opportunities for handoff to relevant teams.

Identify customer pain points, recurring issues, and feature requests, and collaborate with Product and Development teams to improve the products and customer experience.

Contribute to the creation and maintenance of self-service resources, including help center articles, FAQs and tutorial content.

Monitor personal support performance metrics such as response time, resolution time, customer satisfaction, and pre-sales conversion.

Required Skills &

At least 2 years experience in Customer Support, Customer Success, or related roles.

Strong understanding of e-commerce or digital products (Shopify/Magento is a plus).

Fluent English (written & spoken).

Data-driven mindset with strong analytical and problem-solving skills.

Familiar with support tools (Crisp, Freshdesk, etc.) is a plus.

Experience with automation, AI support workflows, or help centers is a plus.

Meal Allowance

Perform Bonus

Employee Award

Work Insurance

Training/Certification

Yearly Bonus

Sales Commission

Career Path

Overtime Pay

THR