Documentation and Customer Service Executive

Handle shipment as per SOP and handling Instructions. Receive booking from customer. Book with carrier and co-loader. Send confirmed booking to customer. Issue HBL/HAWB. Submit SI and required document to ocean carriers & co-loaders. Submit AMS/ISF/E-Manifest in system. Arrange trucking and warehouse

requirements:(if request). Monitor and confirm Departure/ Arrival of freight. Checking debit note from carrier/co-loader and issue debit note to customer. Update information on system. Accurately complete all activities relating to the document processing, system input. Assist supplier and customer queries. Contribute to development of team. Assure timely & accurately billing and costing as per company policy. Perform other ad-hoc tasks assigned by the Operation Manager.

Good understanding of international freight forwarding procedures, including Ocean Freight and Air Freight operations.

Familiarity with shipping documentation, Incoterms, customs procedures, and logistics processes.

Excellent organizational and multitasking abilities.

Strong attention to detail and problem-solving capability.

Ability to work under pressure and meet deadlines.

Good command of written and spoken English.

Proactive, and customer-focused mindset.

Annual leave: 14 days/year - Competitive salary - Review performance every year - Entitled to full employee

benefits:and comprehensive health and social insurance coverage - Working hours: Monday-Friday from 08:30-17:30