Customer Support Specialist

Provide professional and timely customer support through Live Chat and email Assist clients with account registration, onboarding, and KYC verification processes Review, maintain, and update client account information accurately Support account setup, activation, and daily account-related operations Handle customer requests related to transfers, claims, promotions, and reward programs Respond to customer and sales team enquiries through email and internal communication channels Investigate and resolve client account issues efficiently while ensuring a positive customer experience Support customer lead management and distribution according to internal procedures Monitor basic market updates and provide operational support when required Prepare, update, and maintain operational manuals, SOPs, and internal documentation Collaborate with different departments to ensure smooth customer operations Perform other customer service and administrative tasks as assigned

Bachelor's Degree in any discipline Fresh graduates are welcome to apply Previous experience in customer service, client support, operations, fintech, financial services, or related industries will be an advantage Strong communication and interpersonal skills Good attention to detail and problem-solving abilities Positive attitude with a willingness to learn and grow Able to work effectively in a fast-paced and dynamic environment Proficiency in Vietnamese and Mandarin languages is preferred to liaise with local and regional stakeholders If you are passionate about delivering excellent customer experiences and looking to build your career with a growing global financial services company, we would love to hear from you!

Annual Leave

Overtime Pay

Training/Certification

Career Path

Meal Allowance

Sick Leave

Living Allowance