Customer Support & Operations Assistant

Customer Support (70%) - Develop and maintain Customer Support SOPs and workflows.

Handle customer inquiries and coordinate issue resolution.

Act as the liaison between customers and the Tech Team in China to resolve technical issues and follow up on solutions.

Collect customer feedback and identify recurring issues for improvement.

Prepare monthly Customer Support reports and track key performance indicators. Purchasing & Operations (30%) - Manage purchasing for office supplies, working tools, and software subscriptions (e.g. LinkedIn Premium).

Coordinate customer gifts and company gifts.

Support the planning and operation of company events and internal activities.

Work with suppliers, compare quotations, and ensure cost-effective purchasing. 2.

Age: Born between 1998 and 2001 or later.

Fluent in English; proficiency in Chinese equivalent to HSK 5 or above is a plus.

Bachelor’s degree in Economics, Business, International Trade, or a related field.

Experience in B2B Customer Service/Customer Support.

Experience or knowledge in Import–Export, Logistics, or International Trade is a plus.

Strong communication, problem-solving, coordination, and follow-up skills.

Proactive, detail-oriented, responsible, and able to work independently. 3.

Transport Money

Career Path

Training/Certification

Perform Bonus

Annual Leave

THR